Shipping Policy

This policy applies to orders placed within the United Kingdom. This policy is intended to provide clarity and transparency about our shipping policies and procedures. By purchasing from our store, you acknowledge and agree to the terms set out in this policy.

Shipping Cost

Free Shipping On All Orders.

Order Cut-off Time

Order cut-off time will be 10:00 PM (GMT+08:00) China Standard Time (Shanghai).

Handling Time

Order handling time is 2 – 3 business days (Monday to Friday).

Transit Time

For United Kingdom Orders:

Shipping Name	Transit Time	Shipping Cost
Standard Shipping	7 – 14 business days	Free

Order Acceptance & Pricing

Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. In order to avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence or banking information check. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of credit or debit card. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

What happens after I place an order

You’ll receive a confirmation email from us after your order is placed containing your order number and your order receipt. Please check your spam folder for the confirmation email if you don’t see it in your inbox.
If you don’t receive a confirmation email, please email us with the subject line “Order Confirmation Not Received” and someone from our team will get in touch with you.

Tracking

Simply track your order using the tracking number we provide you through email. If you haven’t received a tracking number after 7 business days, please email us and we will assist you from there.

Change of Address

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order.

Cancellations

If you change your mind before receiving your order, you can cancel it within 24 hours of placing it. If the order has already been shipped, please refer to our refund policy.

Parcels Damaged In Transit

If you find that the package is damaged during transit, please take photos after receiving it and send them to our customer service as proof. Our support team will respond within 24-48 hours on business days. Please remember to check your inbox and spam folder for our reply. 

Contact Information

Support: Monday - Friday: 9:00 AM - 6:00 PM (GMT+08:00)