Lucia Living believes that lighting does more than brighten a room—it shapes how a home feels. Inspired by warm interiors, timeless materials, and everyday moments, we thoughtfully curate lighting that brings softness, character, and balance to modern spaces. Whether you’re refreshing one room or reimagining your entire home, Lucia Living is here as a trusted friend to help you find lighting that feels just right.

Choose your preferred size, colour, finish and quantity, then select “Add to Cart” and follow the checkout steps. Available express payment options will be shown on the product page or at checkout. We will email an order confirmation after your order is placed.

Yes. We take the security of your personal and payment information seriously.

• Our online store is built on proven, reliable e-commerce infrastructure.
• All checkout pages use SSL encryption to protect information transmitted between your browser and our website.
• We do not store or have access to your complete payment details, such as your full credit card number. Payments are processed securely by authorised banks and certified payment providers.
• Payment methods available on our website, including PayPal and major credit cards, must meet the security and compliance requirements of their respective providers.

Our UK store lists PayPal and major credit and debit cards, including Visa, Mastercard, American Express, Discover, Diners Club, JCB, Maestro and UnionPay. The payment methods available for your order are shown at checkout. Please refer to our Payment Policy.

Your order has generally been placed successfully when both of the following apply:

• Your payment has been successfully processed.
• You have received an order confirmation email.

If you see a charge but are unsure whether your order was created, please contact support@lucialiving.co.uk. We will verify the status for you.

Please email support@lucialiving.co.uk within 24 hours of placing your order if you need to cancel or change it. We cannot change the delivery address once a parcel is in transit. If your order has already shipped, please follow our Return & Refund Policy.

Please email support@lucialiving.co.uk with your order number and billing requirements so we can confirm the documentation available for your order.

Check the charges and delivery terms shown at checkout for your order. If you need clarification about VAT, customs duties or an unexpected carrier charge, contact support@lucialiving.co.uk with your order details before making an additional payment.

If you entered an incorrect email address when registering or placing an order, please contact us as soon as possible.

To protect your account, we may ask you to provide:

• Your order number, if available
• The recipient’s name
• The email address originally entered
• A transaction reference or payment receipt, if available

Once your information has been verified, we will help update the email address where possible.

Please contact us at support@lucialiving.co.uk. To help us investigate the issue, include the following information whenever possible:

• A full screenshot of the page and any error message
• A screenshot showing the payment issue
• The payment method used, such as a credit card or PayPal
• The transaction ID or payment receipt if a charge has already been made

For your security, please hide sensitive information in screenshots and never email your complete card number, expiration date, or security code.

Check your spam or junk folder and confirm that you entered the correct email address. You may also request a new code after waiting a few minutes.

If the code still does not arrive, contact support@lucialiving.co.uk and tell us what you need it for, such as signing in or changing your account information. We will help you complete the appropriate verification process.

Our support hours are Monday–Friday, 9:00 AM–6:00 PM (GMT+08:00), as listed on our UK store. For damaged parcels, our published policy gives a response time of 24–48 hours on business days. Please check your inbox and spam folder for our reply.

First, check that:

• You are using the same email address you used to register or place your order.
• The email address has been entered correctly, including its spelling and domain.

If you still cannot log in, contact us with your registered email address or order information. Our customer care team will help verify your account.

Select “Forgot Password” on the sign-in page and follow the instructions sent to your email.

If you cannot complete the reset, contact our customer care team. We can help verify your account and send you the appropriate password-reset instructions.

If your account uses an email verification code instead of a password, simply request a new code from the sign-in page.

Please try the following:

1.Check your inbox and spam or junk folder.

2.Confirm that the email address entered at checkout is correct.

3.If you still cannot find the email, contact support@lucialiving.co.uk.

Our customer care team can verify your order status and resend the confirmation email or provide your order details.

Use the tracking number emailed to you on our Track Your Order page. If you have not received a tracking number after 7 business days, email support@lucialiving.co.uk with your order number.

Yes. Our UK store offers free standard shipping on all orders. See our Shipping Policy for the current delivery information.

Take clear photographs of the damaged item and packaging after receiving your parcel, and email them to support@lucialiving.co.uk with your order number. Our support team will respond within 24–48 hours on business days. Please keep the packaging while we review the issue. See our Return & Refund Policy.

This is the Lucia Living UK store. Enter your delivery address at checkout to confirm that we can deliver to your location. If your address is not accepted or you have a special delivery request, please contact support@lucialiving.co.uk before ordering.

Our UK Shipping Policy lists 2–3 business days for handling and 7–14 business days for standard shipping transit, Monday–Friday. Handling and transit are separate stages. The order cut-off is 10:00 PM (GMT+08:00), China Standard Time (Shanghai).

For the current details, please read our Shipping Policy. Contact support@lucialiving.co.uk if you need to check a particular item or delivery date.

Contact support@lucialiving.co.uk as soon as you notice an issue. Shipping problems may include:

• Tracking has not updated for an extended period
• The package is marked as delivered but has not been received
• The package has been returned to the sender
• The delivery address is incorrect
• The carrier cannot reach the recipient
• The shipment is delayed, damaged, or otherwise affected in transit
• You have not received a shipping confirmation or tracking number

Depending on the situation, our customer care team may:

• Verify the shipment’s current status
• Contact the carrier for further information
• Provide updated tracking information or a new tracking number
• Arrange a replacement shipment or another appropriate solution

We recommend contacting us before initiating a chargeback or payment dispute, as most shipping issues can be resolved more quickly through our customer care team. This does not affect any rights available to you through your bank or payment provider.

You may request a return within 30 days of receiving your goods, based on the delivery record. Items must be unused, in the same condition as received and in their original packaging. Include your order confirmation or packing slip.

Before returning anything, email support@lucialiving.co.uk for approval, a Return Authorisation (RA) number and return instructions. We do not charge a restocking fee. See the full Return & Refund Policy.

After your return is received and inspected, we will email you with the approval or rejection of your refund. If approved, the refund will be applied to your original payment method within 4 business days, in accordance with our Return & Refund Policy.

Some orders are divided into multiple packages based on product size, weight, or packaging requirements. As a result, the number of packages may not match the number of items ordered.

For example, multiple fixtures may be shipped separately, while identical items may sometimes be packed together. Packages from the same order may also arrive on different days.

If you have received only part of your order, the remaining packages may still be in transit. Contact support@lucialiving.co.uk with your order number, and we will check the status of all packages and provide the relevant tracking numbers and latest updates.

We will ensure that your complete order is shipped. If we identify an issue, our team will help resolve it as quickly as possible.

If any component is missing from your package, please contact support@lucialiving.co.uk as soon as possible and provide:

• Your order number
• Photos of everything received in the package
• A description or reference image of the missing component

Lighting fixtures with multiple components are often packed in separate layers for protection. Hardware and small accessories may also be sealed in different areas of the box, so please check every layer of packaging carefully.

Once the missing component has been confirmed, we will send it to you at no additional cost.

We fulfill orders according to the options selected and the information shown on the product page, including the model, size, colour, finish, and overall design.

Minor variations may occur due to product improvements, manufacturing processes, material characteristics, or differences between production batches. Variations that do not materially affect the product’s function, installation, or overall appearance are generally not considered an incorrect item.

If you believe the product you received differs significantly from your order, email support@lucialiving.co.uk with your order number and clear photos of the product, packaging, and product label. We will review the issue and provide an appropriate solution.

Our UK policy recommends returning the original item and, once the return is accepted, making a separate purchase for the replacement. Contact support@lucialiving.co.uk before sending anything back and follow our Return & Refund Policy.

We do our best to ensure that our product images accurately represent each item. However, colours and finishes may vary slightly due to lighting conditions and screen settings.

If you would like to confirm specific details—such as cord length, metal finish, voltage, wattage, dimensions, or installation requirements—please contact us at support@lucialiving.co.uk. Our customer care team will be happy to provide additional photos, videos, or up-to-date product information whenever available.

Most of our fixtures are compatible with LED bulbs, while others feature integrated LED light sources such as LED modules, strips, or chips.

We generally recommend LED lighting because it uses less energy, produces less heat, and typically lasts longer than traditional incandescent lighting. Please refer to the individual product page for the required bulb base, light-source type, and maximum wattage.

We carefully select materials for their beauty, durability, and design versatility. Each fixture may feature a different combination of materials depending on its form and function.

Natural Stone:
Our natural stone materials include alabaster, travertine, marble, and other varieties. Because variations in veining, colour, and translucency occur naturally, no two stone fixtures are exactly alike.

Metal:
We use solid brass, iron, steel, and other quality alloys. Finishes may include antique bronze, blackened iron, brushed nickel, brushed brass, polished, aged, or plated treatments, each creating a distinct appearance and texture.

Glass and Crystal:
Our fixtures may feature crystal, hand-blown glass, Italian glass, opal glass, smoked glass, clear glass, or textured glass. Handcrafted glass may contain subtle bubbles, ripples, or variations in thickness. These are natural characteristics of the glassmaking process.

Natural Wood and Plant-Based Materials:
Materials may include solid walnut, oak, bamboo, rattan, and other natural fibers. Variations in grain, knots, and colour are normal characteristics that make each piece unique.

Fabric:
Silk, cotton, linen, and blended fabrics are primarily used for lampshades, helping to softly diffuse the light and create a warm, inviting glow.

Ceramic and Other Materials:
We also use premium ceramic, plaster, resin, composite alabaster, acrylic, and other engineered materials to achieve a wider variety of forms, textures, and lighting effects.

Due to the nature of natural materials and handcrafted production, slight variations in colour, texture, dimensions, or finish may occur. These variations are not considered defects; they are part of what makes each fixture unique. Please refer to the individual product page for the specific materials and finishes used.

Check the warranty information supplied with the individual product. If you need to confirm cover, replacement parts or a fault, email support@lucialiving.co.uk with the product link or order number and clear photos. We will confirm the terms that apply to your item. For returns or defective items, see our Return & Refund Policy.

Dimming capability depends on the fixture, bulb, LED driver and dimmer combination. Check the individual product specifications and use only compatible dimmable components. If you use smart controls or need a particular dimming system, contact support@lucialiving.co.uk before ordering so we can check the configuration.

Bulb inclusion varies by product. Check the individual product page for what is supplied, the bulb cap type, required voltage and maximum wattage. Integrated LED fixtures include their light source. If any detail is unclear, contact support@lucialiving.co.uk before buying bulbs or installing the light.

For installation in the UK, check that the specific fixture, bulb and any LED driver are rated for the UK 230V, 50Hz supply. Do not assume every configuration is interchangeable. Send us the product link before ordering if the rating is unclear or if the light will be installed in a different country. Hardwired fixtures must be installed by a qualified electrician.

Yes. Replacement parts are available for many of our products.

Before purchasing, please contact support@lucialiving.co.uk and provide your order number or original purchase information. We will help identify the correct part, model, and specifications.

If the product was not purchased from Lucia Living, we cannot guarantee compatibility because dimensions, connections, and specifications may vary between manufacturers. Please contact us for confirmation before ordering.

There is no single fixture size that works for every space. The right choice depends on several factors, including:

• Room dimensions
• Ceiling height
• Furniture size
• Installation location
• Interior style
• Your preferred visual impact

Before ordering, carefully review the dimensions listed on the product page and compare them with your available space.

For additional guidance, you may send us room photos, measurements, or design drawings before placing your order. Where possible, we can suggest an appropriate size or provide a visual placement mockup to help you understand how the fixture may look in your space.

Because every room and design preference is different, sizing recommendations and visual mockups are provided for reference only. The final appearance may vary depending on the actual installation environment.

Use the instructions supplied with your fixture and have hardwired lighting installed by a qualified electrician. Our Installation Guide provides room-by-room planning measurements; it does not replace product-specific electrical instructions.

If your instructions are missing or differ from the parts received, email support@lucialiving.co.uk with your order number and photographs before installation.

Adjustability and the supplied hanging length vary by model. Check the dimensions and components listed on the product page. If you need a longer cord, chain or downrod, contact support@lucialiving.co.uk before ordering to confirm what is possible and any additional cost. A qualified installer should carry out electrical adjustments.

For a particular size, finish or hanging length, contact support@lucialiving.co.uk before ordering. We will check whether the requested configuration is available and confirm any price, lead time and order terms before you proceed.

Most of our fixtures are compatible with LED light sources. Please refer to the individual product page for the required bulb or integrated LED specifications.

Actual energy consumption depends on the type of light source, wattage, brightness level, and how long the fixture is used. For fixtures with replaceable bulbs, choosing an energy-efficient LED bulb can significantly reduce power consumption compared with a traditional incandescent bulb producing a similar amount of light.

Email support@lucialiving.co.uk or visit our Contact Us page. Support hours: Monday–Friday, 9:00 AM–6:00 PM (GMT+08:00).