How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you offer free shipping?

Free shipping is available on all orders. See details.

How long will it take to receive my order?

Orders are handled in 2–3 business days, and standard delivery takes 7–14 business days. See the shipping policy: https://lucialiving.co.uk/pages/shipping-policy

您的退货政策是什么？

Returns are accepted within 30 days of the date you sign for the goods. The item must be unused, in the same condition that you received it, and in its original packaging. Please include the original order confirmation or packing slip. Contact support@lucialiving.co.uk before returning the item. We do not charge a restocking fee. If approved, the refund is applied to the original payment method within 4 business days.

Can I exchange an item?

The fastest way to get a different item is to return your current item and, once the return is accepted, place a separate order for the new item. See details.

Can I cancel or change my order?

If you need to cancel or modify your order, please contact us as soon as possible at support@lucialiving.co.uk. Orders that have already been processed may not be eligible for changes.